Research

Future of banking: individuals rather than numbers

To build and fortify their customer relationships, banks need to view customers as individuals rather than as a series of disparate accounts. Yet, the typically siloed processes in banks hamper efforts to deliver meaningful customer expriences.

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CEOs get paid too much

Most people, regardless of nationality or set of beliefs, share similar sentiments about ho much CEOs should be paid. And for the most part, these estimates are markedly lower than the amounts company leaders actually earn.

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Renaissance in Business Education needed

The educational institutions where future business leaders are being trained must be transformed dramatically, claims Danish researcher Johan Roos.

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Nine CEO’s with the worst reputations

In general, American employees approve of – or even like – their chief executive officers. Some CEO’s however, are very unpopular with employees. Many of the CEO’s with a poor reputation actually ran their companies poorly. Number one on the list is Sears CEO Edward Lampert, who allegedly pits divisions against one another.

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Most managers are ineffective

Power is the ability to get things done. Management is the art of ensuring that things get done. What’s striking about most organizations is that so little management is effective. Most companies, far from being populated by busy, effective executives, could instead be seen as ‘a few isolated islands of action amid an ocean of inaction’, according to researchers Heike Bruch and Sumantra Ghoshal.

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